1. Take Meaningful Action to Institute Positive Changes
Ask patients and parents to participate in surveys. To encourage full participation, set up a box in the reception area so questionnaires can be submitted anonymously. Use this valuable information to streamline services and improve customer service.
2. Don’t Let Your Patients Fall Through the Cracks
Schedule the patient's next ortho appointment before they leave the office. This proactive measure will ensure that no patient falls through the cracks, and it also significantly reduces the costs associated with managing appointment follow-up lists.
3. Make a Statement
Re-evaluate your mission statement on an annual basis. This lets you include new team members in the statement-setting process and see whether tweaks are necessary. Remember: a mission statement should clearly define who your target market is and how you plan to position yourself in the market.
Need More Ideas? Contact Daphne
Daphne knows that every ortho practice has potential that can be harnessed to improve productivity, profitability and improved patient care. Explore our company and services and contact Daphne for a no cost conversation that will move your practice forward.