New Patient Process & Case Acceptance
New patients are the lifeblood of any Orthodontic practice. We can help you increase case acceptance by removing pinch points in your new patient intake process, ensuring more likelihood of treatment.
Creating an exceptional new patient experience is about making a personal connection. It’s about being mindful of your patients, creating an atmosphere of outstanding customer service. This includes listening and responding to patient concerns and delivering a clear, concise treatment plan explanation, all reinforced through standard systems to ensure everyone on the team is on the same page.
We will work with you and your team to:
- adapt your communications to meet each patient's behavior style needs
- ensure your intake systems processes all the information required so that new patients can complete insurance information, registration, and health history quickly and efficiently
- implement a consistent THANK YOU program.
Our focus is to help you WOW new patients with professional care and ensure you are more successful at treatment acceptance.